These Terms of Service ("Terms") govern your use of the services provided by Applied Intelligence ("we", "us", "our"), an Australian business. By accessing our platform or engaging our services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use our services.
Applied Intelligence provides AI-powered business automation services, including but not limited to:
The specific services provided to you will be agreed upon during onboarding and may be adjusted over time by mutual agreement.
When we create your account, you will receive login credentials for the client portal. You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms.
A one-time setup fee is due at the commencement of services. This fee covers the custom build of your AI workers (approximately 2 weeks) and the first full calendar month of live service following build completion. No additional monthly fees are charged during the setup and included service period.
Recurring monthly billing commences at the conclusion of the included first month of service, at the rate agreed during onboarding. Fees are billed monthly in advance and are due before each service period begins.
Payment is due within 7 days of invoice date. We accept bank transfer and card payments. Late payments may incur additional fees.
To maintain service quality and business sustainability, we enforce the following escalation process for overdue payments:
Services are fully restored within 24 hours of payment being received at any level. We will always attempt to contact you before escalating.
Your first paid monthly billing period is covered by a 30-day money-back guarantee. If your AI workers do not pay for themselves within the first 30 days of paid service, you are entitled to a full refund of that month's fees upon request. Setup fees are non-refundable.
After the first paid month, monthly service fees are non-refundable once the billing period has commenced. If you cancel mid-cycle, you retain access until the end of the paid period.
As a client, you agree to:
Our IP: All systems, automations, AI agents, workflows, and platform technology remain the intellectual property of Applied Intelligence. You are granted a non-exclusive, non-transferable licence to use these systems for the duration of your active subscription.
Your Data: You retain full ownership of your business data, client information, and content. We do not claim any ownership over your data.
We process your data solely to deliver the services you have engaged. This includes:
For full details on how we handle your data, please see our Privacy Policy.
Our platform integrates with third-party services to deliver functionality. These may include AI processing providers, email delivery services, workflow automation platforms, and others. We select providers carefully but are not liable for their independent actions or service disruptions.
We aim for high availability but do not guarantee uninterrupted service. We are not liable for downtime caused by:
To the maximum extent permitted by Australian law:
Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.
You agree to indemnify and hold harmless Applied Intelligence from any claims, damages, losses, or expenses arising from your use of our services, your breach of these Terms, or your violation of any applicable law.
You may cancel your subscription at any time by providing 30 days written notice. You retain access until the end of your current paid period.
We may terminate or suspend your account immediately if you:
Upon termination, all automations will be deactivated and portal access revoked. Your data will be retained for 90 days, during which you may request an export. After 90 days, data will be permanently deleted.
We may update these Terms from time to time. We will notify you of material changes via email or through the client portal. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Australia.
If you have questions about these Terms, contact us at:
Email: [email protected]
Location: Gold Coast, QLD, Australia
ABN: 89 219 838 334