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Guarantee

The 60-day money-back guarantee

We want you to judge Applied Intelligence on results, not on a sales call. So every dollar you pay us in your first 60 days is refundable, and there is nothing hidden in a footnote.

Last updated: 16 September 2026

This is the promise we make on our website and in our advertising, word for word:

Run your AI staff for 60 days. If they aren't earning their keep, tell us and we refund every dollar you have paid us.

01

What is covered

Everything you have paid us. The one-off setup and build fee and every monthly service fee inside your first 60 days of live operation. Ask inside that window and all of it comes back.

There is no excluded portion, no non-refundable deposit and no administration fee. We would rather give the whole lot back than argue with you about a part of it.

02

When the clock starts

On your go-live date, which is the day your AI staff first take a live call or reply to a live enquiry. Not the day you sign up, so onboarding time never eats into your window.

03

How to claim

  • Email [email protected] with "refund" in the subject line, any time inside the 60 days.
  • We do not ask you to justify it. No questions and no exit interview.
  • We process the refund within 10 business days of agreeing it, back to the payment method you used.
  • We will ask for fifteen minutes of your time to learn what did not work. That is a request, not a condition, and saying no changes nothing.
  • One claim per business. The guarantee applies to your first 60 days with us.
04

After a refund

We unwind it. Your AI staff stop, your phone number goes back to exactly what it was before, and we switch off every integration we set up. You are back where you started, out of pocket nothing.

You keep every record and transcript from the period, because those are yours. We delete your data on request.

The service is month to month either way. There is no lock-in and no minimum term. Cancel any time by giving us 14 days' written notice, and we wind your staff down at the end of that notice period.

05

Your consumer rights

Applied Intelligent Systems & Automations, trading as Applied Intelligence. This guarantee sits on top of your rights under Australian Consumer Law, which we cannot and do not try to limit. Nothing on this page reduces a right you already have.

The full terms of the service are in our terms of service, and how we handle your information is set out in our privacy policy.